Effective date: September 24, 2026

Herrold Stays respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, or reserve one of our properties.

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Information We Collect

We may collect:

• Your name, email address, phone number, mailing address, and booking details.

• Payment and billing information processed securely by our booking and payment providers.

• Information about your stay, including dates, number of guests, preferences, and communications with us.

• Technical information such as your IP address, browser, device type, website activity, and cookie data.

• Information collected through disclosed exterior security devices or property-access systems, where applicable.

 

How We Use Your Information

We may use your information to:

• Process and manage reservations and payments.

• Communicate with you before, during, and after your stay.

• Provide property access, guest support, and requested services.

• Improve our properties, website, and guest experience.

• Send promotional communications when you have chosen to receive them.

• Prevent fraud, protect our properties and guests, and comply with legal obligations.

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How We Share Information

We may share necessary information with trusted companies that help us operate, including booking platforms, payment processors, website providers, cleaners, property managers, maintenance professionals, and technology providers. These parties receive only the information reasonably needed to perform their services.

We may also disclose information when required by law, to protect our rights or property, or during a business sale, transfer, or reorganization.

Herrold Stays does not knowingly sell personal information for monetary payment.

Cookies and Website Analytics

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve performance, and support booking features. You may adjust cookie permissions through your browser or any consent controls available on our website. Disabling cookies may affect certain website functions.

Data Retention and Security

We retain personal information only as long as reasonably necessary to manage reservations, provide guest services, maintain business and tax records, resolve disputes, and meet legal obligations.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You may also ask questions about how your information is used or withdraw your consent where applicable.

You may unsubscribe from promotional emails by using the unsubscribe link provided or by contacting us. Reservation-related messages may still be sent when necessary to complete or manage your stay.

Children’s Privacy

Our website and booking services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13. Reservations must be completed by an adult.

Third-Party Services and Links

Our website may link to or use third-party services, including booking platforms, payment processors, maps, and social-media websites. Their privacy practices are governed by their own policies, and Herrold Stays is not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised policy will be posted on our website with a new effective date.

Contact Us

For privacy questions or requests, contact:

Herrold Stays
Email: phillipherrold@gmail.com
Phone: 702.480.3613
Mailing address: reviewed upon request